Terms & Conditions

1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online, unopened or send a return request within the 14 day period by e-mail, telephone or fax to:

Click here to e-mail us using our online contact form.

Telephone: +353 (0)1 825 3035
Fax: +353 (0)1 825 3033
email: info@bestformydog.com


Our customer service team is available Mon - Fri from 9am to 5pm (except for public holidays). Please note: Call costs will vary according to the provider and the length of the call.

If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. We must request that you to return goods at your own cost. You will find the documents necessary for returning goods together with the delivery note in the parcel. For the return address please see out website BestformyDog.com or contact our Customer Service Team.

If the goods arrive damaged, please contact us for a full refund. Faulty goods are fully refundable, inclusive of delivery, return and extra costs. Please inform our customer service within the first two days of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.

2. Conclusion of the contract
Before submitting your order, please check that all the details are correct (e.g. name, address, payment method, and items ordered) and make changes if necessary.

Once you have gone through the ordering process on BestformyDog.com by entering the details as prompted, you make a binding offer to purchase the goods from BestformyDog.com by clicking on the button "Place order.

This offer is accepted and the contract is thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into a contract.

The details of your order are electronically stored and e-mailed to you when completed, which you can then print out directly.

3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.

Our deliveries are made with the delivery service GLS and its relevant partners.

After an order is shipped, which is usually completed within two working days of its receipt, it usually takes three to four working days for it to arrive.

4. Prices and delivery costs
Within the Republic of Ireland, all prices are inclusive of any applicable carriage, postage and packaging if the total order value is in excess of €50.00. For all orders less than EUR €50.00 we will charge an additional shipping fee of €4.50. For large volumes and/or international shipping rates, please contact our Customer Service Department.

Should delivery be undertaken in several stages for technical or logistic reasons we will of course only charge you once for delivery costs

5. Reservation of ownership
All goods remain unqualified property of BestformyDog.com until payment has been received in full.

6. Payment, due date, failure to pay
Payment for goods can be made by Visa, Mastercard or Laser credit card.
Where prepayment is made we will e-mail confirmation prior to dispatch. Pre-payment by cheque will be delayed until cheques have cleared their respective Bank. Unfortunately, we cannot accept responsible for loss of cash/cheques sent by post.

Your credit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.

7. Identity of the contracting partner
Any contract entered into is concluded with BestformyDog.com unless specifically stated otherwise.

Best for my Dog.com
58 Hamilton Hall
Dunboyne
Co Meath


BestformyDog.com is the trading name of Best for my Dog & Cat Limited registered in Ireland.

Company number: 479370

VAT ID: 9733546N

8. Miscellaneous
The terms and conditions of this contract are in accordance with Irish law. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis

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