Company Policies

Dear customers,
We value your trust and thus make every effort to make your shopping experience safe and enjoyable. BestformyDog.Com employs highest security standards at all times to ensure the protection of all your personal data from unauthorised access or use. Your order, personal data as well as your credit card details are protected by technical encryption and an additional authorisation process - both when transferring data and saving data on our servers.

Collecting and using your data
We collect information about you for two reasons: to process your order and to provide you with the best possible service.

The personal data you submit at BestformyDog.Com will not be passed on to any unauthorised third party outside the company. However, we may share your information with our certified partners when it is necessary to do so in order to fulfill your order.

While registering with BestformyDog.Com you subscribe to one of our marketing newsletters. If you wish to terminate the subscription, please tell us. You can do so at any time and at your convenience.

Security of payment transactions
We do not collect, store or retain any information regarding your credit card details on our site. We have contracted with SagePay & PayPal to provide these services. Both organisations employ the highest industry security measures to protect your details.

Your password
BestformyDog.Com offers a special service in case you should forget your password: At the center of the sign in-page you will always find the link "Forgotten your password?". We will send your password to your eMail address immediately.

As only you or persons authorised by you have access to your eMail account, your password is safeguarded against unauthorised access. Please note: you should not entrust a third party with your log-in information.

Using cookies
Cookies are alphanumeric means of identification that are transferer onto your computer's hard drive via your Web browser. Cookies are a very common technique found in most leading online shops.

During your shopping session at BestformyDog.Com we transfer a permanent cookie onto your hard drive. This allows our systems to save the shopping cart while you are shopping with us. Please be advised that permanent cookies are mandatory for shopping with BestformyDog.Com. We ensure you that no other information will be stored in our systems.

Cookies can be activated via the help function of most Web browsers.

The BestformyDog.Com Guarantee
All BestformyDog.Com food products are guaranteed to the expiry date shown on the bag.

Frequestly asked questions (FAQ’s)
Disclaimer: We cannot guarantee to the user that the information provided contains no errors or omissions. It is the exclusive responsibility of the user to utilise the information available on this site wisely and no individual or company associated with "Best for My Dog" shall be held liable for "any" negative results as a result of the information contained herein. Consequently, "Best for My Dog" recommends that you check the information taken from its site prior to any decision making.

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